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Wednesday, August 30, 2006

Show me how to again...

I've blogged about Kathy Sierra before, but today she has a wonderful post about 'why marketing should make user manuals'.

This got me thinking about Glow. Now there is a big budget movie trailer (I don't know the figures, but I'm guessing it cost more than a 'me and my camcorder' production), my next thought is will the 'after sales' be as glossy?

Hopefully all of you know I have a bee in my bonnet about the quality and presentation of training materials. With Glow, I don't think I have too much to worry about. There will be Flash training simulations for how to use the different web parts of the portal. Wouldn't it be great if all companies did that? There are loads of great tutorial sites out there, but very few of them are afiliated to the product companies, and often suffer for it. For example, the brilliant site www.gotoandlearn.com has brilliant online FLV video tutorials for doing lovely things in Flash - because they are brilliant, they are popular - result - too much traffic to the site forcing the host to pull it.

Some companies do get this right - Promethean for example host fabulous online tutorials for their software. Wouldn't it be great if more folk did this?


Blogger MaggieIrving said...

How about this?
I always wanted to know how to remove chewing gum from clothes. Is there nothing you can't find out about on the web?

7:08 pm  
Blogger John Connell said...

Good points, Andrew. It's worth saying though that the Glow video isn't intended as a training asset - its aim is simply to help us raise awareness of Glow in a light-hearted way, especially amongst teachers at this stage. Definitely not to be taken too seriously, and most definitely not as a training video as such!

The training materials for Glow, when they appear, will be created by teachers for teachers, and we will be aiming to test any such materials prior to publication on the profession itself. We will, for instance, hope to use the knowledge and experience of some or all of the Glow Mentors in this proceess, both in the production and testing of training materials.

9:29 pm  

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